CLIENT SERVICES RECRUITMENT.

We’ve led client services teams, and have handled huge global media accounts. So we know a thing or two about building out a client services team. We’ve hired account execs, account managers and account directors, we’ve found blends of skills and backgrounds, and we’ve sought out people people who think commercially, look after their clients and keep the projects flowing. Ready to hire? Discover more below…

There are few career paths as defined as that of the account handler. And very few choose to leave their agencies unless they’re offered a promotion elsewhere. Indeed, the percentage of account handlers open to work at any point is significantly lower than any other category.

So we’ve got work to do, right?

Our experience as Account Directors in previous roles means we understand deeply what client services teams are doing day-to-day. We know what keeps an account going, and we understand how our clients operate on a day-to-day basis.

You may be looking for industry-specific experience. You may want an account manager who has hands-on experience too. We’ll find them. We’ll market you to them.

  • UNDERSTAND

    Day 1

    It starts with a deep understanding of who you are, what your challenges are, and what you expect of the successful candidate. From here, we can identify sourcing methods that will get us most efficiently to the people who will fit the bill.

  • IDENTIFY

    Weeks 1 and 2

    There are many ways to source candidates - from boolean strings to OSINT strategies. Almost never job ads. The difference comes when we screen as if carrying out your first interview - only the very best make it through this part of the process.

  • ACCOMPANY

    Throughout

    We are partners both to you and our candidates. So when we accompany you both through the process, it’s done with transparency and openness. We give you market intelligence, an open candidate list, and our experience helps ensure a smooth recruitment process.

MINI CASE STUDIES

ACCOUNT MANAGER - MUST HAVE BRANDING AND COMMERCIAL PROPERTY EXPERIENCE

We were tasked with finding an account manager who had commercial property experience as well as experience of working within a branding agency. In short, an account manager currently at a branding agency that focuses on commercial real estate. It’s a small pool, but we know every account handler within this space, and we know who’s open to a conversation and who’s not. In this case, we monitor the competition, look at new hires and projects, keep our research ‘live’, and hit the phones, talking to account handlers and marketing our client to them. We managed to find four outstanding account managers - and our client hired two!

ACCOUNT MANAGER - BUT MUST BE ABLE TO WRITE EXCELLENT COPY

Client services teams can be among the hardest to recruit for. When they move, they expect to move upwards, and their achievements can often be unseen. What’s more, every agency is looking for different qualities in their account handlers. One of our clients looks for account managers who have excellent copywriting skills, so we carried out a detailed search for those with evidence of writing skills, and along with the client, put those skills to the test, resulting in a highly revenue-focused account manager joining the business, with a solid portfolio of copywriting behind him.

SENIOR ACCOUNT EXECUTIVE - MUST HAVE B2B EXPERIENCE

Our client is based in rural Oxfordshire, and asked us to find a senior account executive who would be willing to come on-site occasionally. This helped widen the net a little, and we held discussions with impressive account execs from B2B marketing agencies around an extended radius of our client’s offices. The result? A top candidate was presented within 10 days of the brief being issued, and we managed to secure her the role she was looking for, giving our candidate a super talented and commercially savvy SAE.

RECRUITMENT OPTIONS

  • The majority of our hires are permanent - from junior exec to CMO and VP of Marketing. We have also helped businesses find people on fixed-term contracts.

  • For contract roles, we offer a full end-to-end timesheeting and payroll services, with a rapid turnaround on roles that require someone on-site within a few days.

  • Sometimes you need us to go beyond the hire. We offer market insights, talent planning & training to help internal talent teams and marketing agencies go entirely self-sufficient.

Book A Briefing Call

Whatever stage you’re at, we’re here to help. Book into Gareth’s calendar here to save some time to discuss your hire.